March 2021
University of Toronto
Overview/
Logic/
Method
10m
Icebreaker
Visual
Telephone
15m
Creative Problem Solving 5m
What IS Legal Innovation?
5m
The IX Challenge 10m
Observations
Introduction to
WHY & BECAUSE exercise
WHAT IS AN INSIGHT
How Might We
Ideation
Selection
Prototype
15m
Pitch
and
Catch
15m
Six Hats
10m
3:30
30
30
30
30
30
30
30
10
10
10
Break & Research 10m
Share
10m
Each group member selects one legal innovation entity.
Do some quick (5 min) web research about this innovation.
Sketch answers to three questions
The PAIN What need is it meeting? Who's pain is it?
The GAIN How much of a difference?
NOT the SAME How does it break the mold?
The INSIGHT What did the founders figure out about the world?
...we used teams in all law classes?
...clients ran team workshops on new matters?
...law firms hired on team + problem solving skills?
Welcome & Background
Icebreaker
Our Problem
Empathy: pair interviews (role play); 5 whys/2 because; W5H; JTBD; extreme user; empathy map; persona; journey
Insights
Ideas
Prototype
Sheet Round |
A | B | C | D | E |
---|---|---|---|---|---|
1 Write | Ali | Bri | |||
2 Draw | Ali | ||||
3 Write | Ali | ||||
4 Draw | Ali | ||||
5 Write | Ali |
Innovation Brief
posted with
SUCCESS FEE
Company reviews proposals (anon)
60 day exclusivity
(can be extended)
Company + Team AGENT negotiate
Company responsible
for verifying team
rights to iP
Innovators form teams (per TEAM RULES)
Company selects proposal(s)
Solution Transfer Agreement (Success Fee or more; IX escrow)
OR NOT (Team has rights to use proposal)
Teams submit proposals to IX
Teams retain IP
IX provides verified ID and contact info for selected
IX approves agreement (TEAM RULES) and releases payments to team members
Innovation Brief posted with SUCCESS FEE
and NOTICE OF AUTOMATIC IP TRANSFER
Company reviews proposals (anon)
Automatic IP Transfer
IX escrow of Success Fee Company responsible
for verifying team
rights to iP
Innovators form teams (per TEAM RULES)
Company selects proposal(s)
Teams submit proposals to IX
Teams retain IP
IX provides verified ID and contact info for selected
IX approves agreement (TEAM RULES) and releases payments to team members
D: Thanks for coming today, team. As you recall from the email, we're trying to help this Open Innovation startup called "Innovation Exchange" get their contractual process better aligned with their business model. Let's hear some ideas.
B: I wonder if this sort of thing could be implemented in one of those smart contracts?
C: How would that work?
A: It wouldn’t .
D: If their brand is about innovation, having an innovative legal structure behind it would make sense.
B: It's pretty exciting to think about getting this agreement down to 2 pages.
A: Since the first client is typically the Chief Innovation Officer - we need something that will help her quickly have a very clear idea of how the contract works.
B: That’s the problem. Management never gets the legal issues. Nothing will change that.
D: What if we go way outside the box and make the agreement an interactive app?
A: You gotta be kidding me. What are we, game designers or lawyers?
B: Well how about a video version for the CIO, something that's watchable and clear - like some of the really creative airline onboard safety videos.
A: I really hate those things.
C: There's no way legal cooperates with the CIO if she shows them a video.
A: I'm worried these ideas are TOO out of the box.
C: Yes, does Innovation Exchange want to be taken seriously?
D: They've got a jumble of legal AND business decisions to make, no wonder it grinds to a halt.
B: Uh, yeah, anyway, circling back…. IX would like our advice. What can we do with the contract they show potential clients - it's currently 11 pages and, as Benson noted the other day "it's a pretty dry read" and "the person we are selling to has to read it and then sell it to their colleagues" - How can we make the contract a positive feature of the business rather than an obstacle to moving forward?
A: Key to that is getting the CIO to really understand how this works. Here’s what Benson said in his email:"The CIO can't shepherd it faster through legal and other internal approvals until she figures out how it works. So it sinks like a great huge weight to the bottom of the project pile. We need it to stay on top, with all the excitement still intact that got us through the door with the prospect in the first place."
C: Look, I’ve done a million of these things. It’s 11 pages long because that’s how long it has to be.
A: Look, we just need to make it clearer.
D: Would it be too risky to put firm time limits on it?
C: That would never work.
D: Thanks for coming today, team. As you recall from the email, we're trying to help this Open Innovation startup called "Innovation Exchange" get their contractual process better aligned with their business model. Let's hear some ideas.
B: I wonder if this sort of thing could be implemented in one of those smart contracts?
C: How would that work?
A: Let’s worry about the details later.
D: If their brand is about innovation, having an innovative legal structure behind it would make sense.
B: It's pretty exciting to think about getting this agreement down to 2 pages.
A: Since the first client is typically the Chief Innovation Officer - we need something that will help her quickly have a very clear idea of how the contract works.
B: That's right. They've figured out that if it's opaque to the CIO and she just sends it over to legal it will sit there for months.
D: What if we go way outside the box and make the agreement an interactive app?
A: Or some sort of animated storyboard that makes it really clear what happens when, who does what, where the branching points are.
B: Or maybe a video version for the CIO, something that's watchable and clear - like some of the really creative airline onboard safety videos.
C: I love it, but we’ll need to check in with Benson to see if he’d go for something like.
B: Let’s also think about what we can do with the contract they show potential clients - it's currently 11 pages and, as Benson noted the other day "it's a pretty dry read" and "the person we are selling to has to read it and then sell it to their colleagues" - How might we make the contract a positive feature of the business rather than an obstacle to moving forward?
A: Key to that is getting the CIO to really understand how this works. Here’s what Benson said in his email:"The CIO can't shepherd it faster through legal until she figures out how it works. So it sinks like a great huge weight to the bottom of the project pile. We need it to stay on top, with all the excitement still intact that got us through the door with the prospect in the first place."
B: Basically, they are desperate to get the turnaround with clients streamlined.
A: This is great, a lot of good ideas on the board. Let’s identify weaknesses we might need to think through.
D: There’s a risk in all the out-of-the box ideas of IX not getting taken seriously by their clients.
C: We’re talking about IP here. IX has to make sure it’s giving clients confidence about that.
A: I have to admit to really hating those airline videos.
C: I think there's no way legal cooperates with the CIO if she shows them a video.
D: IX has a jumble of legal AND business decisions to make. We can’t just focus on the legal aspects.
E Stehling. 2016, KCBalletMedia CCA2.0 Wikimedia commons
Marines in episode of One Tree Hill. Public Domain.
Kadena Shoguns W’s Dragon Boat team 2018, Kadena AB, Japan.
Not a character trait, but a doing. Attentive listening and watching. Motivated by the intense conviction that YOU are NOT the user.
A deliberate process of recording and sharing our "findings" and "learnings" helps us think together into and out of them.
What
are our findings trying to say?
Exercise 7:
the recognition of something that matters
when what matters is different from what we have been looking at or thinking about, the lived experience is "aha!"
a discovered secret
an insight is your data saying "look here!"
an insight is a heretofore unrecognized point of intervention
new way to see the world that lets us re-envision the status quo
an insight is a reframing that reveals what's really going on here
Shift from the status quo means to the underlying end.
Person using public restroom needs trash can close to the door so they can open door with paper towel and dispose before leaving.
Person using public restroom who is worried about germs needs a way to open the door without touching it.
Dan Ryan djjrjr@gmail.com
Shift from the status quo means to the underlying end.
Child needs a stool to be able to reach the sink.
Child who wants to reach the sink needs a way to reduce the height difference between them.
Dan Ryan djjrjr@gmail.com
Shift from status quo means to the underlying end. |
Shift from X is a Y to X is a Z. Kelley's Toothbrush. |
---|---|
The real cause here is X, not Y | The bottleneck or limiting variable is X not Y |
Shift from status quo means to the underlying end. The goal of privacy legislation is to prevent harm to patients, not achieve compliance with privacy practices Data-holders don’t need data sharing documents, they need trust that bad things won’t happen |
Shift from X is a Y to X is a Z. Kelley's Toothbrush. Privacy is not about control it’s about respect ML is not hypothesis testing, it is hypothesis generation |
The real cause here is X, not Y The real cause of delay in negotiations is not lawyers but organizational dysfunction The real cause of REB refusals is not assessment of patient harm but lack of rewards for saying yes |
The bottleneck or limiting variable is X not Y REB bottleneck is lack of shared definition of harm, not risk aversion Legitimate data sharing requires determination of net benefit, not patient consent |
Contract
too long
and
tedious
and because of
this...
and because of
this...
but
why??
but
why??
HeadsTogether: Compare,
reconcile
into one
table-sized
why-why-why-
because-
because
B: I wonder if this sort of thing could be implemented in one of those smart contracts?
A: It wouldn’t work.
D: If their brand is about innovation, having an innovative legal structure behind it would make sense.
B: It's pretty exciting to think about getting this agreement down to 2 pages.
C: That’s the problem. Management never gets the legal issues. Nothing will change that.
D: What if we go way outside the box and make the agreement an interactive app?
A: You gotta be kidding me. What are we, game designers or lawyers?
B: Well how about a video version for the CIO, something that's watchable and clear - like some of the really creative airline onboard safety videos.
A: I have to admit to really hating those airline videos.
Write down the norm you propose, why it's a good idea, and how you feel about it.
Propose and Respond
Propose
Think+Write
Explain
Share
Commit to Coherence
by
Writing It Down
Alternate solo and group time to maximize team CPU
Permit
pedantic practice
Choose to cooperate (follow the rules) because you have faith that others will likewise.
Practice for Self
Awareness as a Skill You Bring to A Team
CULTIVATE
CREATIVE
LISTENING
Coordination - familiarity and routine yield predictability as a creative asset
from their
POINT OF VIEW
Craft a
Generate
Ask
What does she see?
What's the environment? What trends are noticeable? What are the go-to solutions?
What does she say?
What her schtick?
What maxims does she quote?
What's her professional lingo?
What does she think and believe?
What matters most? What worries her? What drivers her?
What does she hear?
...friends saying?
...around the office?
...from influencers?
A quick, thick description of a particular person trying to do a particular thing.
Problem = redesign airport experience
Insight = especially challenging for parents with children
P.O.V. Harried mother of three, rushing through the airport only to wait hours at the gate, needs to entertain her playful children because “annoying little brats” only irritate already frustrated fellow passengers.1
1 Stanford d.School handout out on how might we questions
Amp up the good…….HMW use the kids’ energy to entertain fellow passenger?
Remove the bad…….HMW separate the kids from fellow passengers?
Explore the opposite…….HMW make the wait the best part of the trip?
Question an assumption…….HMW entirely remove the wait time at the airport?
Create an analogy…….HMW make the airport like a spa? Like a playground?
Problem: Improve the second grade experience
Insight: Kids focus on amount of time homework takes
P.o.V.: “I am seven-years-old and I hate doing homework because it takes me forever to finish”
HMW: How might we create a way for this student to do his or her homework more efficiently?
Practice
Problem: Improving the laundry experience
Insight: College students never learned certain skills from their moms.
P.o.V.: I am a college student and I hate folding laundry because I can’t seem to fold it the right way.
HMW: How might we create a tool to help the college student fold laundry?
Practice
Grab lunch
Work on your own on persona, PoV, HMW
Share personas, PoV, HMW
Generate NEW ideas
Visualization with < 50 words?
An app?
Using model of: